FAQS
Reservations
& Stay Details
-
We recommend booking directly with us to receive the best rates, priority for floor or unit preferences, and personalized service. You can reserve your stay by emailing us, calling, sending a WhatsApp message, or booking online through our website.
Para reservas en español, por favor llame al: +52-984-875-9060. -
A non-refundable deposit equal to the first night’s stay is required to secure your booking. The remaining balance is charged 30 days before check-in.
Cancel 30+ days in advance for a credit valid for one year.Cancellations within 30 days are non-refundable.
We are a small, independent property and we appreciate your understanding.
-
Yes, but floor requests are not guaranteed. Priority is given to guests with mobility needs or small children. All units are ocean-facing and absolutely beachfront with patios or balconies.
Please let us know your preference at the time of booking and we’ll do our best to accommodate you. -
Del Sol is generally a pet-free property, but we do consider dogs on a case-by-case basis—so feel free to reach out and ask. Service dogs are always welcome with prior approval.
-
Our front desk staff is happy to assist you with their local knowledge! They can help you hire transportation, rent a golf cart, book a tour, and so much more.
-
The front desk is open daily from 8:30 AM to 5:30 PM, with a lunch break from 1:00 PM to 2:00 PM.
While front desk staffing is limited and may not be continuous throughout business hours, on-site managers are present and available to assist.
If you need help, you can call the on-site number or ask any available staff member—such as housekeeping or maintenance—to contact a manager on your behalf.
On-site phone: +52 984 875 9060
WhatsApp: +52 984 119 4345
-
The international airports in Cancun and Tulum (both about 1hr 15 min by car) are both excellent options.
Cancun offers a wide range of international flights and frequent arrivals. Tulum Airport is newly built and continues to expand its service options. Shuttles, private transfers, and car rentals are available from both airports.
-
For reliable private airport transfers, we recommend Avelino Cach of Mayan Traveler Tours and Transfers. Mention that we sent you!
🌐 mayantraveler.com/airport-transfer
📱 WhatsApp: +52-984-119-8943 -
Akumal is a small, walkable town. You can walk, drive, bike, or hire taxis or moto-taxis.
Our front desk staff is happy to help you arrange transportation, whether it’s renting a bike, calling a taxi, or setting you up with a golf cart.
Central Akumal is a ½ mile walk from our property.
-
While Akumal is very accessible without a car, we recommend renting a car if you plan to take multiple day trips, as you’ll need to travel on the highway to visit nearby towns, beaches, and sites.
If car rentals aren’t your thing, we recommend Avelino Cach of Mayan Traveler Tours and Transfers.
Mention that we sent you! WhatsApp: +52-984-119-8943
Getting There
Amenities & Property Info
-
Half Moon Bay is a turtle nesting beach so we keep the beachfront open — which means no pool right in front of the hotel. Instead, you’ll find our shared pool just a short down the beach at La Buena Vida.
-
No. Please use the provided purified bottled water for drinking, brushing teeth, cooking, and washing produce.
-
Yes, free WiFi is available in all units and at La Buena Vida restaurant. We do our best to provide reliable Wi-Fi, but occasional slowdowns or brief outages can happen due to local infrastructure. While we can’t guarantee perfect service, we’ll do everything we can to get things back up and running quickly.
-
Yes, all units have A/C and ceiling fans. Condos have A/C and fans in the living area and each bedroom.
-
Yes, housekeeping is available every day.
-
Each unit comes with shampoo, conditioner, and soap. Units with kitchens have dish soap and sponges.
-
There are no laundry facilities on-site, but a drop-off service is available across the highway in Akumal Pueblo.
-
Yes, just like in the US, tipping is customary in the Riviera Maya. We recommend tipping 20% at restaurants.
We encourage guests to tip our housekeeping staff at least $2 USD per guest per day. Tips can be left in USD or Mexican pesos.
-
Due to weather patterns and climate change, the Riviera Maya can experience excessive seaweed washing ashore between March and September. While sometimes inconvenient, this seaweed is a part of the ecosystem and its removal can accelerate beach erosion by stripping away vital sand. Generally, guests can easily reach clear waters beyond the sargasso. If you happen to visit when there is more sargasso than usual, please remember we have an awesome outdoor pool nearby, as well as the lagoon, cenotes, and Akumal Bay. We do our best to manage this responsibly without disrupting the beach’s natural balance.
-
Absolutely! We love celebrating. From weddings and honeymoons to family reunions and retreats, we can host groups and offer special rates. Ceremonies and parties are held beachfront at La Buena Vida—a magical setting with ocean views, fresh flowers, and tropical charm.
-
Yes, we offer long-term rates for stays over 28 nights. Please contact us directly for special discounts!
-
Yes, Akumal is known for being a safe small town. Like anywhere, please use standard precautions like not carrying large sums of cash and keeping an eye on personal belongings.
Del Sol Beachfront is located in North Akumal which is protected by a security gate checkpoint. Please use the in-room safe to store valuables and lock the doors at night and when you’re out.
-
La Buena Vida is our iconic beach bar and home to the property’s swimming pool. Check out daily Happy Hour and weekly karaoke!
For breakfast, we recommend La Jungla Cafe, a short walk north.
In central Akumal check out La Loncheria, La Cueva del Pescador, Imelda’s Eco-cocina, TavernaWe also love the authentic local dining across the highway in Akumal Pueblo!
-
IIf you’re planning to cook or stock up on a larger grocery haul, we recommend stopping at one of the bigger supermarkets in Tulum or Puerto Aventuras on your way to Akumal.
You’ll also find a few small grocery and convenience stores in Central Akumal and Akumal Pueblo. For quick essentials, there’s a small corner store just north of our property on the jungle side of the road in Half Moon Bay. -
Half Moon Bay has calm waters and diverse marine life which makes it a great spot for snorkeling! We also recommend snorkeling at the nearby Yal-Ku lagoon. The bay with the best chance of snorkeling with turtles is Akumal Bay.
Stop by the front desk to rent snorkels and fins!
-
Akumal means "Place of the Turtles" in Mayan, and we’re proud to be stewards of Half Moon Bay which hosts turtle nests every year.
From May through October, sea turtles come ashore to nest and hatchlings make their way to the water. Please help us protect them by keeping a safe distance and turning off lights at night.
For swimming with sea turtles, we recommend heading to Akumal Bay in the morning. You can rent snorkels at our front office or at Akumal Bay.
-
The Riviera Maya is a unique peninsula with so many amazing things to do!
Snorkel, Scuba, Kayak.
Beaches: Half Moon Bay, Akumal Bay, Xpu Ha, Xcacel.
Cenotes: Puerto Maya, Dos Ojos, Jardin del Eden, Aktun Chen, etc.
Nature & Eco-Parks: Sian Ka’an Biosphere Reserve, El Cuyo, Xcaret, Xel-Ha.
Archeological Sites: Tulum, Coba, Chichen Itza, Muyil, etc.
